Law firms often turn to client portals to address the growing complexity of client communication and the chaos created by juggling multiple channels—email, phone, text, social media, and more. While the promise of a single, centralized portal is appealing, the reality is far less effective. Legal client portals, as they exist today, often fail because they attempt to mimic successful solutions in other industries, like banking, without considering the unique needs of legal practices.
In 7 Reasons Why Your Portal is Failing You, we dive into the shortcomings of traditional client portals and explore what it takes to create truly effective client communication tools. This eBook is designed to educate law practice leaders and spark a healthy conversation about improving client experience in the legal space.
In this eBook you'll learn about the limitations of existing client portals:
- Converging Communication Channels
- Browsers
- One-Way Only Texts
- SMS Text
- Integrations
- Use of the Mobile Device
- Feedback
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