Exclusive Article:

Mastering the Zoom Apology

Say 'I'm sorry' - without being sorry later for how you said it

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With the onset of COVID-19, the ability to deliver an effective apology has become even more challenging. Why? Because most of them are now being delivered via Zoom or a comparable video platform. Depending on the situation, the apologizer will be facing a small group, or potentially a throng of hundreds.

Download your exclusive article and learn how to improve performance and enhance results using these the following suggestions:

  • Start with the right words
  • Get familiar with the medium
  • Set the stage
  • Dress the part
  • Say it, don't read it
  • Practice and practice some more